# Support

How to get help, send in-app feedback, and report privacy-related requests.

## Contact paths

- In-app: `Settings` -\> `About Shotwell` -\> `Send feedback or report a bug`
- Support page: [shotwell.app/contact](/content/contact/index.html)
- Email: [support@shotwell.app](mailto:support@shotwell.app)

## In-app feedback form

- Requires at least `50` characters.
- Includes technical diagnostics such as app version, build number, platform, and an install identifier.
- Does not attach your image content automatically.
- Can be temporarily rate limited if you submit too many reports in a short period.

## Include this in bug reports or support emails

- Device model
- OS version
- Numbered reproduction steps
- Expected result and actual result
- Screenshot or short video if possible

## Privacy and data requests

- Include your waitlist email address for deletion requests.
- Delete the app to remove local app data.

## Before contacting support

- Run the checks in [Troubleshooting](/content/docs/help/troubleshooting/index.html).
- Verify the issue still happens after restart.
- Verify the issue is not caused by export format or size settings.
- If the issue is billing-related, try [Restore purchases](/content/docs/help/pro-and-subscriptions/index.html) first.

[Troubleshooting\
\
Fast checks for import, history, export, and billing issues.](/content/docs/help/troubleshooting/index.html) [Shotwell 1.5.1\
\
Release notes for Shotwell 1.5.1.](/content/docs/releases/1.5.1)